The Differing Challenges of Sourcing for Bi-modal IT

  • Published on: 3 May 2016
  • By: Senior Consultant

With the constantly accelerating pace of change, IT organisations are having to stay abreast of innovation in order to support and enable increasingly agile business operations. However, delivering core services and supporting the needs of the shared service functions is more focused on reliability and optimisation. This has created a Bi-modal approach to providing IT services which is being increasingly adopted across market sectors.

But does this change in the delivery of IT services mean that a corresponding change in sourcing for these services is also required?

Mind the Gap - Benefits Realisation Requires Continuous Focus

  • Published on: 8 March 2016
  • By: Senior Consultant
Mind the Gap

As the sourcing market matures, clients legitimately gain confidence in what they can do for themselves and yet, as sourcing advisors, we continue to encounter established contracts that are failing to deliver their full potential.

We can attribute this phenomenon to a number of factors, including:

Agile Special Interest Group 28th January 2016 Post-Meeting Report

  • Published on: 9 February 2016
  • By: Lesley Michaelis
Agile Special Interest Group

Following the Group’s last meeting in 2015 which focused on successful multi-location working, the latest Agile Special Interest Group was held in London on 28th January 2016.

The agenda covered:

  • How to engage with the Business
  • Building trust
  • Role of the Business
  • Governance
  • Making it happen
  • Contracting and supplier management

Metrics and Governance of Outsourced Services

  • Published on: 25 January 2016
  • By: Senior Consultant

‘Measure, measure, measure….’

Metrics are the foundation of good governance for outsourced services. Much as the mantra ‘Location, location, location’ applies when looking for property, ‘Measure, measure, measure’ can be just as useful a phrase in helping to ensure a new outsourced service is implemented successfully.

Sometimes though, it can be hard to quantify the success of a particular part of a service, especially if it is a softer part of the service. However, the harder it is to find an objective measurement, the more important it often is to the success of the service.

The ‘softer’ parts of a service need objective data the most

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