Following the Group’s last meeting in 2015 which focused on successful multi-location working, the latest Agile Special Interest Group was held in London on 28th January 2016.
The agenda covered:
- How to engage with the Business
- Building trust
- Role of the Business
- Making it happen
Contracting and supplier management
‘Measure, measure, measure….’
Metrics are the foundation of good governance for outsourced services. Much as the mantra ‘Location, location, location’ applies when looking for property, ‘Measure, measure, measure’ can be just as useful a phrase in helping to ensure a new outsourced service is implemented successfully.
Sometimes though, it can be hard to quantify the success of a particular part of a service, especially if it is a softer part of the service. However, the harder it is to find an objective measurement, the more important it often is to the success of the service.
The ‘softer’ parts of a service need objective data the most
Quantum Plus advisors serve a wide variety of clients, from large multi-national companies to smaller organisations, helping them source an extensive array of services from third-party service providers, ranging from traditional data centre or end-user support services, to niche skills that are more difficult to find. We were recently engaged by one such smaller client, which required very specialist skills and services, for an assignment that was limited in size (essentially a few external resources required for a short period of time).