Are all your ducks in a row?
A good TOM ensures that the organisational direction is fully aligned with its strategic goals and it is a key element in engaging and communicating the rationale for change to stakeholders. So you've heard of TOM but how can you be sure your organisations operating model is any good?
... The Smart Alternative?...
No doubt you will have seen the embarrassing statistic that 70% of outsourcing contracts are simply ‘rolled-on’ at their natural termination date, without the benefit of any market competition or any significant re-negotiation. Yes, there are very real pressures to stick with ‘the devil you know’, to prevent management overload and to avoid any risk of service disruption.
But is this passive acceptance of the status quo really the best we can do? Is there a smarter alternative?