News & Events
20.07.2011
NIIT Technologies Agree Multi-Million Contract With Eurostar
NIIT Technologies Limited, a leading IT solutions organisation, has announced that it has signed a multi-million GBP contract with Eurostar, the high-speed passenger service between the UK and mainland Europe, to provide infrastructure management services for its core business applications. NIIT Technologies was chosen to support the drive to improve efficiency as part of Eurostar’s ongoing focus on service quality.
Christophe Lemaire, CIO, Eurostar said “Many global businesses face challenges to reduce cost and drive efficiencies, with the aim of providing a superior customer service. We are looking forward to benefiting from NIIT Technologies’ extensive experience and comprehensive portfolio of managed services which will allow us to focus on our core competencies, improve productivity and enable business innovation”. NIIT Technologies secured the deal amidst stiff competition from global IT consultancy giants, firmly positioning itself as a long-term strategic managed services partner to Eurostar International.
The Company was selected as the partner of choice due to its proven track record of agile, business-driven IT infrastructure projects in Europe, coupled with a comprehensive range of complementary services and innovative technical practices. Sunil Surya, President, NIIT Technologies Europe said “Our vast experience and established domain skills in Transportation has been instrumental in our selection. We are delighted to serve Eurostar International as it reinforces our European footprint where the Company already has a strong presence of multi-year collaborations with marquee clients in the Travel and Transport industry”. NIIT Technologies is ranked No.1 in travel by Datamonitor Black Book of Outsourcing and has held this position for three consecutive years. The Company continues to strengthen its position in becoming a significant IT services player in the European Travel and Transport markets.
For the origional article, please click here.
05.07.2011
Advisor Article - Why do I need a service strategy? By Chris Collinge
"There are certain troublesome issues that are almost guaranteed to appear from time to time in your overloaded inbox. They may even reappear after you thought you’d resolved them. Do you find yourself repeating the same conversations, digging out emails you sent six months ago and resending them, attending meetings to discuss old issues? Does it sometimes feel that you’re making no progress and not all parts of the IT organisation are moving in the same direction?"...
10.06.2011
Case study: Application Management Outsourcing
In 2009 the Supply Chain division of DHL launched a number of projects to rationalise and improve the effectiveness of its delivery of IT services. As part of this initiative was the intent to rationalise the management and support of various core business applications. PROLOGS, the primary Warehouse Management System, was identified as one of the applications to be assessed and a detailed review was performed by a joint Quantum Plus/DHL team during Autumn 2009 of the current support arrangements for PROLOGS across Belgium, the Netherlands, Nordics, Central Europe and Eastern Europe; this confirmed that there was a significant opportunity for rationalisation and the achievement of cost savings through the outsourcing of this support service to a specialist third party organisation.
Quantum Plus was then asked to project manage the selection of an outsourcing partner, working with a small team of DHL IT staff. This was conducted as a competitive process, with the intent of identifying a strategic partner who would have the potential to take on other outsourced services in the future. The scope of services covered both the application support activities then performed at a country level and those already centralised. An RFP was developed and issued to ten service providers. The responses were evaluated and three service providers selected for more detailed assessment, including service providers presentations and reference visits/calls. Following due diligence and the submission of final tenders, HCL was selected as the preferred service provider. The contract for the new outsourced service was developed during the latter stages of the selection project, utilising a number of schedule templates provided by Quantum Plus.
Quantum Plus subsequently performed a review role during the three month transition period and worked with DHL staff to develop and implement a new set of governance processes for the future outsourced service model.
This article and others are featured on Computer Weekly. Please click here to read our full case study.
23.05.2011
Advisor Article - Is it time for the UK Public Sector to offshore? By Rajat Bhatnagar
"Offshoring of public sector services has been a taboo subject due to the political implications it entails. The public sector can’t be seen shipping jobs out of the UK in favour of another country because they are supported by the UK taxpayer and therefore, obligated to retain jobs primarily in the UK."...
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23.05.2011
Quantum Plus was selected by the Office of Rail Regulation at the end of a competitive tender process, as the preferred service provider to develop and deliver an IS sourcing strategy for ORR.
20.04.2011
Case study: ICT Support Services
With the sale of the airport in December 2009, Gatwick Airport Limited (GAL) was presented with the challenge of separating all ICT services from the incumbent service provider, sourcing a new set of independent services and transitioning to those services in little more than 12 months. All procurement and service provider selection activities had to comply with Official Journal of the European Union (OJEU) legislation.
Quantum Plus worked closely with GAL to develop an IT service strategy and a sourcing strategy for support services. Quantum Plus created a comprehensive set of ITIL aligned service descriptions and service level targets for the airport, covering service management and service desk, applications management, infrastructure management and hosting, network management services and end user computing services. Working closely with GAL’s procurement and legal teams, Quantum Plus developed RFP documentation and managed the service provider evaluation and selection process. Quantum Plus led negotiations with successful service providers to ensure best value for the client and is now leading service transition activities to move to GAL’s new service delivery model.
04.04.2011
Senior Consultant Bob White joins Essex Cares
Bob White joins Essex Cares with the remit to understand the current IT framework, resolve where practical any current issues and put forward an IT Strategy to provide Essex Cares with an acceptable standard of IT services and provide a foundation for future business growth. Bob is reviewing all of Essex Cares IT infrastructure and applications and actively engaging with Essex County Council ICT to understand how current services can be improved.
01.04.2011
"Cloud computing – Is there a reality behind the hype?"
"Cloud computing is the next brand new concept that is going to take over the outsourcing world, dramatically reduce customers’ cost of ownership by leveraging IT efficiencies, and allow them to use their IT infrastructure as and when they need it, increasing business agility. Or are we getting it completely wrong and is this view incredibly short-sighted?"...
31.03.2011
DHL Case Study
In 2009 DHL’s supply chain division launched a number of projects to rationalise and improve the effectiveness of its delivery of IT services. Part of this initiative was the intent to rationalise the management and support of various core business applications. Click here to read more...
24.03.2011
Call us, link with us and meet us
IT Directors' Forum: 18th - 21st May 2011 on board P&O's luxury cruise liner, MV Arcadia.
Quantum Plus invites you to join our network with us via Linkedin today!
24.03.2011
Quantum Plus employes new Head of Strategic Consulting
After the promotion of Chris Collinge to Head of Delivery, Quantum Plus is delighted to welcome Roy Barker as the new Head of Strategic Consulting to the team. Roy is an experienced IT services professional, having spent 19 years in the industry undertaking commercial management roles in the logistics and the services businesses, followed by sales management and account management roles in financial services, retail and latterly in the public sector. In this time he has won and managed a number of significant contracts in the provision of outsourcing services. The Quantum Plus team continues to grow with other recent recruits including Managing Consultant Mayank Asthana and Senior Consultant Jan Wiegratz. There are certain qualities that make one advisor stand out from the others. Quantum Plus advisors have a wealth of experience in the IT outsourcing industry and apply a pragmatic approach. Our advisors work with clients to get their sourcing strategy right, ensuring best practice and a robust methodology is applied to protect investments and reap anticipated benefits.
